Shipping & Returns

Create an Online Account Currently there is no minimum order, but this may change without notice. We do not have a printed catalogue. All of our products and pricing are listed online and becomes available once you create an online account. We offer a tiered pricing model based on quantities ordered per product. If you are looking for larger quantities than those already listed online, you can apply for further Wholesale discounts by email to sales@uniquecandle.me but minimum Monthly/Order spends will apply. We do not send out samples. All products online can be individually purchased allowing customers to purchase their own samples. Shipping Insurance This is not mandatory. This is your choice. We do our very best to ensure orders leave our premises in secure and well packed parcels to minimize all possibility of breakages, but there is no way we can guarantee this when orders are shipping across Egypt. Shipping insurance is calculated at 2% of total order cost. By taking out Shipping insurance you are automatically covered for any breakages in transit or lost orders. If the product is damaged during delivery and you have not elected to apply insurance cover during Checkout, then Unique Candle Co. is under no obligation to replace or refund damaged items. If insurance protection is selected, upon receipt of proof of damage, Unique Candle Co. will apply a credit coupon to your user account, or if specifically requested we will provide a refund accordingly. In the case of lost orders, we will dispatch your order in our next cycle. Unique Candle usually ship the items within 1 to 2 business days after payment clears. This time is for processing, handling and packaging, and dispatching of your order. Estimated Delivery times United States 3 to 5 business days, North America 3 to 5 business days, Europe 3 to 5 business days, Australia, New Zealand and Oceania 3 to 5 business days, Asia Pacific 3 to 5 business days, Latin America and the Caribbean 3 to 5 business days, North Africa and the Middle East 3 to 5 business days, Sub-Saharan Africa 3 to 5 business days.The shipping method is DHL For all orders, The shipping cost includes the cost of packing and handling. Confirmation of the delivery of the package to the customer is official delivery information from DHL web sites, based on tracking number or delivery confirmation number.In case the buyer is not able to receive the order shipped with Signature Confirmation and such order returns back to us, the buyer is responsible for Initial and Return Shipping Costs.We reserve the right to verify the order with the customer before physically sending it. If the goods were returned back to us by the delivery service because of the wrong address, the buyer gets refund without Shipping Cost. We are not able to ship the items to the addresses temporarily occupied by the customers, i.e. hotels, motels, resorts and inns. International buyers please note . Import duties, taxes and charges depend on the country s laws of the recipient and are not included in the item price or shipping charges. These charges are the buyers responsibility. Please check with your country s customs office to determine what these additional costs will be prior to buying.
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